Tag: Sales & Marketing

Skate to Success: 10 Marketing Ideas for Ice Rinks Blog

Skate to Success: 10 Marketing Ideas for Ice Rinks

« Blog | Written by Kathryn Dressler | | (0) Comments

Ever wondered what ignites business growth? It’s good, strategic marketing – and this is particularly true for ice rinks. Without effective marketing ideas, your ice rink might turn into a deserted place rather than a bustling winter paradise.

Perhaps you are an ice rink owner, a fitness facility manager, or someone running a frosty arena. No matter your role, it’s crucial to embrace creativity in your marketing efforts.

Why is that so important? Because exceptional marketing is your ticket to attracting hordes of skaters, boosting your revenue, and establishing a beloved presence within your local community.

So, if you’re ready to take your ice rink from average to amazing, keep reading for 10 marketing ideas that will help you skate to success!

10 Marketing Ideas for Ice Rinks

Marketing an ice rink can be both exciting and challenging. The key to success lies in employing innovative strategies that resonate with your target audience and entice them to lace up their skates. 

Whether you’re aiming to attract families, avid skaters, or event organizers, a well-rounded marketing approach is essential. 

Below, we’ve compiled 10 creative and effective marketing ideas that will help you elevate your ice rink’s profile, drive foot traffic, and ensure your venue becomes a beloved community hotspot. 

1. Creating an Irresistible Online Presence

In today’s digital age, having a compelling online presence is crucial for any business, including ice rinks. An engaging and user-friendly website, active social media profiles, and positive online reviews can draw new customers to your rink and keep them coming back. 

A well-crafted online presence not only showcases your services, events, and special offers but also allows you to connect with your community in meaningful ways. 

Let’s explore how you can create an irresistible online presence that will set your ice rink apart from the competition.

Website Optimization

Your website is often the first point of contact potential visitors have with your rink. Ensure it’s user-friendly, mobile-optimized, and provides essential information like location, hours, pricing, and services.

Utilize high-quality images and videos to showcase your rink’s facilities and atmosphere. Consider using a booking tool on your website to make it easier for customers to reserve skating sessions.

Online Registration

Integrate online registration systems such as EZFacility to simplify the process for customers. This not only enhances the user experience but also streamlines your administrative tasks. 

EZFacility also offers a customizable online booking system, allowing customers to easily reserve ice time or purchase tickets for events. This can increase ticket sales and improve customer satisfaction.

By leveraging these digital tools and strategies, you can create a captivating online presence that effectively attracts and retains loyal customers at your ice rink.

2. Utilizing Social Media Platforms Effectively

Social media is a highly effective way to engage with your community and promote your rink. With the right strategies, you can reach a larger audience, engage with existing customers, and attract new ones. 

Create a strong social media strategy by regularly posting high-quality content, sharing updates on events and promotions, and actively responding to comments and reviews. Platforms like Facebook, Instagram, TikTok, and Twitter can be excellent avenues for sharing updates, promotions, and engaging content such as videos of cool tricks or behind-the-scenes glimpses of life at the rink. 

Here are some additional tips to utilize social media effectively:

Visual Content & Engagement

Ice skating is a visually appealing activity, so make use of eye-catching visuals on your social media profiles to entice potential customers. Share pictures and videos of your rink, events, and happy customers. Interact with your followers by responding to comments, hosting contests or polls, and sharing user-generated content. This helps build a sense of community and strengthens brand loyalty.

Promotional Offers & Collaborations

Social media is an excellent platform for promoting special offers, discounts, or packages. Use attractive visuals and compelling captions to entice customers to visit your rink. Partner with local businesses or influencers on social media to reach a wider audience and tap into their existing customer base. This can also be a cost-effective way to market your rink.

By leveraging these social media strategies, you can enhance your rink’s visibility, engage with your community, and ultimately drive more visitors to your facility.

3. Hosting Spectacular Events

Hosting spectacular events at your ice rink can significantly boost your venue’s popularity and attract a diverse range of visitors. Not only do these events entertain the community, but they also foster a sense of camaraderie among participants. Additionally, hosting events can also generate revenue through ticket sales, sponsorships, and merchandise sales.

By carefully planning and promoting these activities, you can ensure that your rink becomes a go-to destination for exciting, unforgettable events, thereby increasing foot traffic and strengthening your rink’s presence in the local area. 

To give you a better idea of what types of events can elevate your ice rink’s appeal, here are a few examples worth considering:

Themed Skating Nights

Organize themed skating nights such as “Disco Night,” “80s Night,” or “Superhero Night.” These events add an element of fun and attract diverse groups of people looking for a unique experience.

Events and Hockey Tournaments

Hosting local hockey tournaments or figure skating competitions can draw in crowds and participants from various regions. These events can boost your rink’s visibility and reputation.

Community Events

Host community events at your ice rink, such as charity fundraisers, themed skate nights, or holiday celebrations. Collaborate with local businesses and organizations to promote these events and potentially sponsor them. These events not only bring in additional revenue but also create a sense of community and support for your rink.

Virtual Events

In today’s digital age, virtual events have become increasingly popular. They provide an opportunity for ice rinks to connect with their audience, even when they can’t physically visit the facility. 

Here are some ideas for hosting virtual events:

  • Live Streams: Host a live stream of your rink’s activities, such as a figure skating performance or a hockey game. This allows remote audiences to experience the excitement of being at the rink from the comfort of their own homes.
  • Online Classes: Offer virtual classes, such as beginner skating lessons or hockey drills. This can be a great way to reach a wider audience and attract new customers who may not have access to an ice rink nearby.
  • Virtual Tours: Give your followers a behind-the-scenes look at your facility through a virtual tour. This can include showing off the Zamboni or taking a walk through the locker rooms.

Offering a variety of events, both in-person and virtual, can significantly enhance the visibility, engagement, and appeal of your ice rink. It’s important to regularly update and promote these events to keep your audience interested and coming back for more.

4. Strategic Partnerships

Building strategic partnerships can significantly enhance the reach and credibility of your ice rink. By collaborating with local businesses, schools, and community organizations, you can create a robust network that mutually benefits all parties involved. 

These partnerships not only bring in additional resources and promotional opportunities but also foster a sense of community, encouraging more people to visit and support your rink. 

Below, we explore effective ways to leverage these partnerships for maximum impact.

Collaborating with Local Schools & Organizations

Partner with local schools and organizations to offer skating lessons, field trips, or fundraising events. These collaborations can introduce skating to new audiences and generate consistent traffic to your rink.

Sponsorship Opportunities

Reach out to local businesses and offer sponsorship opportunities for events at your ice rink. This can include advertising space in the rink, naming rights for specific areas, or sponsoring a team or league. In return, you can promote their business on your social media, website, and during events.

Cross-Promotion

Partner with other businesses or organizations in your community to cross-promote each other’s offerings. For example, a local coffee shop can offer discounts to customers who show their ice rink admission ticket and in return, you can promote the coffee shop at your rink. This not only exposes both businesses to new audiences but also encourages community members to support and patronize local establishments.

Charitable Partnerships

Consider partnering with a local charity or non-profit organization and donating a portion of your proceeds to their cause. This not only allows you to give back to the community but also attracts customers who are passionate about supporting charitable causes. You can also collaborate on events and promotions, further increasing exposure for both parties.

By embracing these strategies, your ice rink can become a thriving community hub, fostering connections and creating memorable experiences for all who visit.

5. Creative Promotions and Packages

Creating compelling promotions and packages is key to drawing in a wide array of skating enthusiasts and ensuring a steady influx of visitors to your rink. Offering unique deals and imaginative packages can significantly enhance the attractiveness of your rink, catering to diverse customer needs and preferences. 

Below are some creative ways to consider promoting your ice rink:

Seasonal Offers to Boost Traffic Outside of Peak Months

Create special promotions and packages for off-peak times. For example, offer discounted family passes during the summer months or bundle deals that include skate rentals and refreshments. By promoting these deals during slower periods, you can attract customers who may not have otherwise considered visiting your rink.

Group Rates and Special Packages

Partner with local schools, community organizations, and businesses to offer group rates for organized visits. You can also create packages that include private rink rentals for events such as birthday parties or corporate team building outings. These deals not only bring in a stream of customers but also provide opportunities for repeat visits and word-of-mouth recommendations.

Collaborate with Local Businesses

Partner with nearby businesses such as restaurants, movie theaters, or arcades to create joint promotions. Consider offering discounts or specials at these establishments for customers who visit your rink, and vice versa. This cross-promotion can expose your rink to a wider audience and attract new customers who may not have been aware of your rink before.

By employing these strategic promotional tactics, you can effectively enhance your rink’s visibility, attract a broader audience, and foster lasting customer loyalty.

6. Harnessing the Power of User-Generated Content

User-generated content (UGC) is a powerful tool for increasing engagement and building a community around your skating rink. Here are some tips and examples to help you leverage UGC effectively:

Create a Branded Hashtag

Encourage your customers to use a specific hashtag when posting about their experiences at your rink. For example, #SkateFunTown or #RinkAdventures. This makes it easy to find and share customer posts.

Host Social Media Contests

Organize photo or video contests where customers can submit their best skating moments. Offer attractive prizes such as free passes or merchandise to motivate participation.

Feature Customer Stories

Share stories, photos, or videos of your customers on your own social media pages or website. Highlighting your customers’ experiences can enhance community feeling and act as natural endorsements.

Incentivize Reviews and Testimonials

Encourage your customers to leave positive reviews on platforms such as Google, Yelp, or Facebook by offering discounts or small gifts.

Collaborate with Influencers and Bloggers

Partner with local influencers who can share their experience at your rink with their followers. This can introduce your rink to their audience and increase your visibility.

By fostering an environment where customers feel encouraged to share their experiences, you can create a dynamic online presence that attracts new visitors and keeps your community engaged.

7. Engaging Email Marketing Campaigns

Email marketing remains one of the most effective ways to communicate directly with your audience. By crafting compelling, targeted emails, you can keep your customers informed about upcoming events, special promotions, and exclusive offers at your rink. 

Additionally, an engaging email campaign helps to build a loyal customer base by maintaining regular contact and providing value. 

This section will explore various strategies for creating email marketing campaigns that not only capture attention but also encourage action.

Newsletter

Develop a regular newsletter to keep your audience informed about upcoming events, promotions, and rink news. Email marketing can help maintain engagement with your audience and encourage repeat visits.

Personalized Emails

Use customer data such as email preferences and past purchases to send personalized emails. This shows that you value your customers and can help drive sales through targeted promotions.

Promotional Emails

Send promotional emails with discounts or special offers to attract customers who may be hesitant to spend money at your rink. Use eye-catching subject lines and clear calls to action to entice recipients to open and act on your emails.

Interactive Emails

Incorporate interactive elements such as polls, quizzes, or games in your emails to increase engagement and make them more memorable. This can also help gather valuable insights and feedback from your audience.

By implementing these email marketing strategies, you can effectively communicate with your audience, drive engagement, and boost attendance at your skating rink. 

8. Ice Rink Merchandise and Branding

Building a strong brand identity and offering a variety of merchandise can significantly enhance the overall experience at your ice rink. Not only do these strategies provide additional revenue streams, but they also help to cultivate a sense of community and loyalty among your visitors.

In this section, we will explore how to create a compelling brand and effectively market your ice rink merchandise to boost your business.

Pro Shops

If your rink has a pro shop, ensure its well-stocked with quality equipment and apparel. Offering exclusive branded merchandise can enhance your rink’s visibility and provide an additional revenue stream. Consider partnering with popular skating brands or creating your own line of custom merchandise to sell in your shop. This can include items such as t-shirts, hats, water bottles, and other accessories.

Custom Apparel

In addition to selling branded merchandise at your pro shop, consider offering custom apparel that your visitors can wear while skating. This could include personalized jerseys or hoodies with your rink’s logo and branding. Not only does this create a sense of community among your visitors, but it also serves as free advertising for your ice rink.

Online Merchandise Store

With the rise of e-commerce, having an online merchandise store can be a great way to reach a wider audience and boost sales. Make sure to regularly update your online store with new merchandise and promotions to keep customers engaged.

Seasonal Merchandise

Consider offering seasonal merchandise that ties in with holidays or special events. This could include holiday-themed apparel, limited edition items for a specific event at your rink, or even collaborating with local businesses to create unique merchandise. 

By diversifying your merchandise offerings and utilizing various marketing strategies, you can create a strong brand presence and foster a loyal community of customers who proudly support your ice rink.

9. Implementing Customer Feedback Systems

Gathering and acting on customer feedback is crucial for continuous improvement, and implementing effective customer feedback systems is key to understanding and enhancing the customer experience. 

Here are a few suggestions to consider:

Online Surveys

Create and distribute online surveys using tools like SurveyMonkey or Google Forms. These surveys can be sent to customers via email or integrated into your website. Keep the surveys short and focused on specific areas of your operation.

In-Store Feedback Kiosks

Install digital kiosks in your rink where customers can quickly provide feedback. These kiosks can be equipped with touch screens and simple interfaces, allowing for immediate, hassle-free input.

Social Media Channels

Utilize your social media pages to gather feedback. Encourage customers to leave reviews, comments, and suggestions on platforms such as Facebook, Instagram, and Twitter. Engage with customers by responding to their feedback personally.

Suggestion Boxes

Place physical suggestion boxes at strategic locations around your rink. Ensure that customers can easily find and use them, and regularly review the suggestions and implement changes where feasible.

Feedback Apps

Invest in a feedback app tailored for businesses in the entertainment and recreation sector. These apps often provide comprehensive features, including real-time feedback collection, analytics, and reporting tools.

Follow-Up Emails

Send follow-up emails post-visit, asking customers for their thoughts and experiences during their visit. This personal touch can also include a small incentive, like a discount code, to encourage responses.

By adopting a variety of customer feedback systems, you can gather comprehensive insights, improve service quality, and foster stronger relationships with your clientele.

10. Monitoring and Adapting Marketing Strategies

In addition to gathering feedback, it’s important to continuously monitor and adapt your marketing strategies. This involves regularly reviewing the performance of your campaigns and making necessary adjustments to achieve the best results.

Some ways to keep track of your marketing efforts include:

Analytics Tools

Utilize tools like Google Analytics or Facebook Insights to track website traffic, social media engagement, and other key metrics.

A/B Testing

Test different versions of your marketing materials, such as ads or email subject lines, to see which perform better.

Customer Surveys

In addition to gathering feedback on the overall experience, consider adding questions about how customers found out about your rink and what motivated them to visit.

Competitor Analysis

Keep an eye on what your competitors are doing and see if there are any strategies you can adapt or improve upon.

By regularly monitoring and adapting your marketing strategies, you can ensure that your efforts are effective and in line with the ever-changing needs of your customers. This will help you stay competitive in the market and continue to attract new patrons to your ice rink.

Conclusion

By incorporating a mix of traditional and digital methods, regularly evaluating and adjusting your tactics, and keeping an eye on your competitors, you can ensure that your rink remains a popular destination for customers. 

With the right approach, you can continue to attract new visitors and retain loyal customers year after year. So don’t be afraid to try new things and constantly improve upon what works best for your business. 

Now, it’s time to put these ideas into action and watch your rink skate to success!

Try EZfacility for free and discover how our comprehensive management software can elevate your ice rink’s marketing campaigns through advanced tech integration, efficiency, and revenue diversification strategies.

Sports Facility Marketing

Best Sports Facility Marketing Ideas to Try in 2024

« Blog | Written by Kira Razavian | | (0) Comments

As a sports facility owner, promoting your sports facility and effectively marketing it to potential customers is crucial for building brand awareness and driving business growth. 

To achieve this, you need to have a marketing plan that targets your desired audience and uses various marketing strategies to reach them. This article will provide you with some of the best sports facility marketing ideas to help you promote your sports complex effectively.

Key Elements of Your Sports Complex’s Marketing Plan

Before diving into the best sports facility marketing ideas, let’s establish the key elements of your sports complex’s marketing plan. This includes identifying your target audience, selecting the most effective marketing methods, and determining your budget and available resources.

Target Audience

Getting to know your target audience is essential for creating an effective sports facility marketing plan. Knowing the demographics, interests, and needs of your potential customers will help you tailor your marketing efforts to their preferences. Your target audience may include athletes, fitness enthusiasts, families, or other groups depending on the type of sports facility you have.

Understanding your target audience will also help you build or refine your brand identity. Your brand identity should include a logo, brand colors, messaging, and tone of voice that aligns with your target audience. By consistently communicating your brand identity across all marketing channels, you can build trust with your customers and create a sense of brand loyalty.

Marketing Methods

Once you have identified your target audience, the next step is to select the most effective marketing methods to reach them. Some of the most effective marketing methods for sports facilities include online marketing, partnerships with schools and community organizations, referral programs, social media, and offline marketing methods.

Make sure you’re also setting clear goals for each marketing method you choose. Some examples of marketing goals for a sports facility include increasing website traffic, generating more leads, improving customer retention rates, and boosting revenue. By setting clear goals, you can track your progress and make adjustments to your sports marketing plan as needed.

Budget & Resources

Creating a marketing plan also involves determining your budget and available resources. You should allocate a reasonable budget to your marketing efforts, depending on the size and goals of your sports complex. This includes investing in facility management software, marketing materials, and any other resources needed to execute your marketing tactics effectively.

You’ll also want to consider your marketing team. Depending on the size and scope of your sports facility, your marketing team may include a marketing manager, social media specialist, graphic designer, and copywriter. By clearly defining roles and responsibilities, you can ensure that everyone on your team is working towards your marketing goals and achieving the desired outcomes.

9 Essential Marketing Ideas for Your Sports Facility 

From creating a modern website to hosting sporting events and leveraging social media platforms, these ideas are designed to help you reach your target audience and make a lasting impression. By incorporating these marketing ideas into your overall strategy, you can stay ahead of the competition and establish your sports facility as a go-to destination for athletes, fitness enthusiasts, and families in your local community.

Modern, up-to-date website

Your website should be easy to navigate, visually appealing, and provide all necessary information about your sports complex. Consider using professional photography and videos to showcase your facility and the services you offer. Also, make sure your website is mobile-friendly, as more and more people access websites from their mobile devices.

Online booking & registration

Online booking and registration systems such as EZFacility are essential components of a sports facility management software that effectively markets your sports complex. These systems make it easier for customers to book and pay for classes and services, making the process more convenient for them. Also, consider offering incentives such as discounts to customers who book online.

Sporting events

Organizing sporting events is an excellent way to promote your sports facility. Consider hosting tournaments or leagues that showcase the talents of local athletes. These events can attract sports fans and potential customers to your facility, giving them a chance to see what you have to offer. Ensure your staff is well-trained and your facility is equipped to handle such events.

Partnerships with schools and community organizations

Partnering with schools and community organizations is an excellent way to promote your sports complex. Reach out to local schools and offer discounts on classes and services to their students. You can also partner with local non-profit organizations to sponsor their events, and in return, they can help you promote your facility to their members.

Referral program for players & parents

A referral program can be a powerful tool for promoting your sports facility. Encourage your existing players and their parents to refer their friends and family to your facility by offering them discounts or other incentives. This will not only attract potential customers to your facility but also help you retain your current ones.

Social media

Social media platforms provide an excellent opportunity for sports facility marketing and can be more wide-reaching than an email campaign. Create social media accounts for your facility and regularly post updates about your services, upcoming sports events, and promotions. Consider running paid advertising campaigns to reach potential customers in your local community.

Videos of sports techniques & training

Create videos that showcase sports techniques and training sessions. These videos can be shared on social media platforms, your website, and even on local news outlets. This will help potential customers see what your facility has to offer and the quality of your training programs.

PR through local news & radio

Reach out to local news outlets and radio stations to promote your sports facility. Offer them exclusive access to your sporting events or provide them with expert opinions on current sports-related topics. This will help build your brand awareness and establish your facility as an expert in the sports industry.

Offline marketing methods (print, billboards, posters, mailings)

Don’t overlook the effectiveness of printed materials such as flyers, posters, and mailings. These methods can be targeted to potential customers in your local community, and they can be very effective in generating interest in your facility. Consider placing billboards in high-traffic areas or sponsoring local events to reach a wider audience.

Measure success to optimize your sports academy’s marketing

Lastly, it’s essential to measure the success of your marketing efforts regularly. Keep track of the metrics that matter most to your facility, such as the number of new customers, retention rates, and revenue generated. Analyze this data and adjust your marketing plan accordingly to ensure your sports facility is always effectively marketing itself to potential customers.

Encouraging customer feedback is also crucial in understanding how well your sports academy is performing. You can gather feedback through surveys, focus groups, or social media polls. Use this feedback to improve your services and programs. This data will help you improve both your business and the way you market it. 

For example, say you get some negative feedback about a lack of music at your facility. If you add music, you’re both improving the atmosphere for your customers and creating a new feature to highlight in your next marketing campaign. 

In conclusion, marketing a sports academy requires a mix of online and offline strategies. By using the ideas mentioned above, you can create a comprehensive marketing plan that effectively reaches your target audience and helps you achieve your business goals. Remember to track your marketing efforts’ performance regularly and adjust your strategy accordingly to ensure success.

Ready to make your business run even smoother? Try EZFacility for free.

How to Market Your Batting Cage Business

Sports Marketing Plan for Baseball Facilities

« Blog | Written by Kathryn Dressler | | (0) Comments

Knock it out of the park with these hard-hitting baseball marketing strategies

You could have the best batting cage facility in the world, but if no one knows about it, your business most likely won’t succeed. If you want to grow your batting cage business, people need to know you exist; and what better way to make that happen than marketing?

We know it can be challenging to figure out where to allocate your marketing budget and resources, and what your marketing mix should include. So, read on to learn some sports marketing tips and baseball marketing strategies to help you build up your batting cage business.  

What Is a Sports Marketing Plan?

A sports marketing plan is an outline that should include all of the marketing campaigns and marketing strategies you have planned for the next month, quarter, or year. It should also clearly define how your marketing efforts directly align and support your business goals.

Key Elements of a Sports Marketing Plan

An effective sports marketing plan should include the following key elements:

  • Overview of sports marketing goals and objectives: Your marketing goals should be SMART—that is, Specific, Measurable, Attainable, Relevant, and Time-bound.
  • Assessment of your baseball facility’s current marketing position: An analysis of the current state of the organization concerning its marketing positioning.
  • Description of your target market and customer needs: Here, you will include your target marketing demographics
  • Outline of marketing activities: A list of all the marketing campaigns and baseball marketing strategies planned for the period and the indicated timelines.
  • Key performance indicators (KPIs): Critical indicators of progress toward a desired goal or target. KPIs provide focus for strategic and operational improvement by establishing an analytic baseline by which to measure success.

Examples of Sports Marketing Strategies

The options are limitless when it comes to sports marketing, and there’s no one-size-fits-all approach. That’s why it’s so important to have a strong marketing plan in place. It forces you to think through the important steps required to achieve your marketing goals.

While the specifics will vary based on your unique business needs, below are four tried-and-true marketing strategies you should consider for your batting cage facility:

1. Create targeted ad campaigns on social media

It’s no secret the average consumer is now spending an unprecedented amount of time online, with nearly half of the global population using social media. Considering this, utilizing targeted advertising is one of the most effective ways to market your batting cage business. Fortunately, social media networks like Facebook, Instagram, and TikTok have made it easier and more cost-effective than ever.

In terms of performance and engagement, social media ads that contain video strongly outperform those that use static images. So, it’s worth investing the time to create engaging video clips to get the greatest return from your ad spend.

2. Focus on content marketing

With more people turning to their digital devices to interact with sports brands, your marketing mix should include a heavy focus on digital content creation.

Content marketing can generate over three times as many leads as outbound marketing, and costs approximately 62% less. This makes it pretty clear why investing in content marketing makes sense for sports businesses and baseball facilities.

3. Demonstrate value using social media

Social media marketing is no longer optional—it’s a must. In a world now dominated by digital marketing, consumers’ feeds are being flooded by businesses vying to capture their attention. It’s no longer enough to just create content—your content needs to be compelling enough to break through the noise, capture viewers’ attention.

4. Utilize Text Message Marketing

Text message marketing has come a long way since the early 2000s. Today, it’s one of the most highly cost-effective marketing strategies available. You can use push notifications to attract new customers to your batting cage facility by offering them a free trial or guest pass, a discount on their first visit, or free branded swag if they sign up to receive texts.

A push notification strategy is also an effective way to keep customers engaged with your business, improve retention rates, and boost revenue. Today’s consumers want to build relationships with brands—and push notifications help strengthen the bond with your customers by offering a simple, familiar way to keep in touch. In fact, one study found that push messages increase retention rates three to 10 times, and increase engagement by 88 percent!

Conclusion

With the global tendency continuing to shift toward digitization, creating a strong sports marketing plan with a heavy focus on digital marketing is an imperative.

Learn how EZFacility’s comprehensive software solution can help you attract new customers, nurture leads, increase conversions, and grow your batting cage business. Schedule a free online demonstration and personalized product tour today!

Rethinking Reception Areas — in Real Life and Online

Rethinking Reception Areas—in Real Life & Online

« Blog | Written by ezfacility | | (0) Comments

We all know the cliché: First impressions matter. Some social scientists have suggested that we size up new people, places, and things within thirty seconds of first encountering them, making decisions about them then and there. Of course, first impressions often are proven wrong — but sometimes, depending on the content of a given impression or the person forming it, there’s no chance to prove it wrong. Fact is, clichés are clichés for a reason: They tend to touch on some kind of truth. In the fitness and sports facility industries in particular, first impressions really do matter. Potential members might decide in a split second whether to sign up with your facility or not.

What gives someone a first impression of your organization? Your reception area, of course. Or, I should say, your reception areas, because in this day and age you likely have two: a virtual one and a bricks-and-mortar one. If you want to sell memberships effectively, you have to consider both carefully.

Let’s think first about the old-fashioned one, the bricks-and-mortar reception area. Remember, this space represents a transition from the outside world — that is, the world that contains a potential member’s stressors, responsibilities, and aggravations — to your facility. How do you want people who walk through your doors to experience that transition? Chances are, you want them intuitively and immediately to grasp that they’re entering a sanctuary, a safe harbor that will hold the stressors, responsibilities, and aggravations at bay. The more they feel that, the more likely they are to keep coming back. In other words, you want your reception area, that first-impression space, to do the work of fulfilling what are likely two of your facility’s main goals: signing up new members and retaining existing ones.

How do you accomplish this? First, ask yourself how warm, welcoming, and calming your reception area is. Is it a carefully designed space, with colors, lighting, fixtures, and signage that let people know you want them there, you’re friendly, and they can relax? Maybe you have a fountain, plants, yellow lighting angled just so. At the same time, is the space energizing enough to help people get into a workout mindset — a splash of bright color on one wall, say, an image that suggests intensity and power? Does it look generic, as if a person standing there could be anywhere, or does it look like it could be only one place in the world: your facility, reflecting your identity? Do your front desk employees smile? Do they know members by name? (Of course, needless to say, the space should be uncluttered and impeccably clean.)

If you answered no to any of these questions, it’s probably time for an overhaul. An architect or interior designer can help you get started. One step you can take right away is researching current design trends for fitness and sports facility reception areas — and then being sure to avoid them. Part of the first impression you want to aim to create is the sense that your place is different, in a category all its own.

Now, what about your virtual reception area, a.k.a. your website homepage? In the old days, of course, this wasn’t something a gym owner or manager had to worry about. But the fact is that nowadays, people form an impression of your facility before ever stepping foot into it, and they do that by looking you up online. Take a good, hard look at your homepage ask yourself some questions. Some of the questions are similar to the ones you want to ask about your physical space: Is it warm? Is it welcoming? Does it set you apart from other facilities? But you also want to consider the following: Does the page load quickly? Does it avoid being overly busy? Does it reflect and reinforce your facility’s brand identity? Does it efficiently answer questions people are likely to ask, or provide obvious links to answers?

A final key point to keep in mind: Online impressions are formed not only through your facility’s webpage, but also via reviews on Google, Yelp, personal blogs, and other such pages. If you’re concerned about potentially negative impressions these kinds of sites might leave, or if you just have no idea how to begin approaching the issue, consider hiring an online reputation expert, someone who combs through existing pages about your business and strategizes ways to emphasize the good stuff.

Retaining Members a Month at a Time

Retaining Members a Month at a Time

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Let’s say you’ve got a prospective member who has shown a lot of interest in your facility. You’ve given her a tour, offered her a free day pass to try the place out, and even had the highest-performing member of your sales team sit down with her for a full twenty minutes, chatting like an old friend and answering a slew of questions. Yet, when it comes time for the prospective to sign on the dotted line, she balks—she just doesn’t feel like she can commit to a year-long membership.
Does this sound like a familiar scenario? With members’ increasingly hectic work lives and a tight economy, it’s happening more and more at gyms, health clubs, and fitness centers around the country. Something else is also happening more and more to directly counteract the phenomenon: Clubs are starting to offer month-to-month membership with greater frequency than ever before.
How, you might ask, could a club stay operational with month-to-month memberships? The better question might be: How could a club stay operational without them? As Geoff Dyer, Founder of AussieFIT in Columbus, Ohio, puts it, “Some 25 percent of all members become inactive within six months of joining a club, and that figure doubles, rising to 50 percent, after one year. Unfortunately, one of the black eyes our industry has earned is its reputation for locking inactive members into long-term retail installment contracts.”
Dyer recently discussed month-to-month memberships on IHRSA’s blog. These options are better, Dyer argues, because they allow the industry to focus as much on member retention as it does on new member acquisition. “If our clients can leave at any time,” he says, “simply by providing written notice, then we’ll likely be much more attentive to their level of satisfaction with our service, programs, and facility upkeep.” That is, allowing for month-to-month memberships will force health clubs and similar facilities to improve the services they provide—the incentive for keeping members happy will increase, and therefore the efforts to do so will increase. As a result, more customers will join. In the end, Dyer says, even if members leave the facility at a faster pace, the outcome can still be a net gain.
Jarod Cogswell, Founder of Enterprise Athlete and President of Fit Academy, Inc., agrees. “The challenge for you,” he says, “is to prove your club’s value on a month-to-month basis, which promotes and produces a higher level of services. It motivates your staff to focus on service, cleanliness, and member retention because every visit counts, and there may not be a second chance.” Cogswell acknowledges, this reality places a lot of pressure on the sales process, because if clients can leave at any time there’s a greater chance you’ll lose them. “You therefore need to be selling at the same or higher rate than the rate of your membership losses,” he says.
Nevertheless, Cogswell believes the month-to-month option can reap rewards for a club. “When people understand that they can leave whenever they like,” he explains, joining your club becomes a comfortable decision—both psychologically and financially—that will tend to drive the volume you need to be profitable.”
Another critical factor to consider is what kind of fitness membership software you are currently using to track membership data. The right club management software will supply you with the ability to access robust reporting as well as the ability to set up auto-billing or auto-pay for membership payments.
So maybe it’s time to consider how you could implement month-to-month memberships at your own facility. The key to success with month-to-month is providing your members with the incentive to return, and instituting such a plan could force you to revisit some of your systems and processes. This presents short-term challenges, but the long-term benefits could greatly offset those challenges.

Working Out Around the Season of Insanity

Working Out Around the Season of Insanity

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It’s that time again, the time I like to refer to as the Season of Insanity. Every year around this time, things become outrageously chaotic. At work, everyone is scrambling to finish projects before the end of the year, which inevitably, all end up on my desk at the same time. At school, there’re a sudden slew of no-school holidays, plus professional development and parent-teacher conference days off, while the kids are all tired from a couple months of steady homework, and coming off of Halloween-candy sugar highs. Meanwhile, in the span of three weeks, I’m invited to more events than I’ve been all year. Then there’s the holiday shopping, cooking, planning, and wrapping to contemplate…
What this means for fitness centers and sports facilities is that client visits slow down. Fewer client visits equal less revenue. This can either be in the short term, where you’re missing out on class payments or members aren’t spending on personal trainer sessions, massages, and other extras; or in the long run, where a client becomes less likely to renew her membership when she goes for a month or two without making it to the gym. What can you do to help your already busy clients squeeze in visits to the gym when their schedules become even more packed?
First, remind them that the most important time to maintain gym-going habits is now, when stress increases and tempting, sugary foods are abound. When you’re in the thick of too much to do, it’s easy to forget that making time to work out actually increases productivity. Hang up posters reminding members that this is the case, and reach out via email with similar messaging. A great social media campaign would be one that features brief videos of clients who come regularly despite their hectic schedules—hearing them explain how gym-time makes work-time easier could help motivate members who feel stuck in the grind.
Consider extending your hours for the season. Then, if you’re able to do so, widely and proudly advertise your extended hours.
If possible, have your instructors or trainers develop abbreviated workouts. Give these a snappy name, something like Twenty-Minutes-In-and-Out. Again, advertise heavily: Let everyone know that you’ve got a new program created specifically to address the trouble we are all having right now, in making time to exercise. High-intensity interval training workouts are a relevant thing to plug right now: They’re still receiving attention for their dramatic results and the health benefits they produce, and they’re perfectly suited to short workouts.
Finally, craft a message specifically for members whose records indicate they haven’t made it in for a while. If you have a fitness concierge, have him or her send the message personally, with an invitation to call and discuss any scheduling difficulties clients might be facing. Offer to help devise a plan. You won’t hear from everyone, and there may well be a client or two who disappears and never renews. Chances are though, you’ll reach at least a handful who will feel grateful for you reaching out, and who will re-apply themselves with new vigor. Now get to work.

Time To Partner Up

Time To Partner Up

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Recently in this space, I talked about rewards programs—how much I love them, how popular they’re with consumers in general, and how well they can work for the sports and fitness industries. Now I want to take on something related and equally powerful: partnership programs. Do you partner up with local businesses? If not, it’s time to consider how doing so might benefit you, your clientele, and your whole community.

As with rewards programs, cultivating partnerships with local businesses is a great way to boost member loyalty by increasing the value of what you have to offer. It works like this: Your gym, sports venue, training center, fitness facility, or health club. Partners up with local businesses that agree to offer discounts when your members present their membership cards. In return, you offer those businesses something: maybe the chance to advertise to your clientele, maybe free memberships for their employees, maybe discounts at your facility for their customers.

Club Business International offers a couple of examples to show how such a program benefits all parties involved. Gainesville Health and Fitness Centers (GHFC), with three clubs in Gainesville, Florida, has been operating its Members Savings Program for about forty years. All 27,000 GHFC members have the option of presenting their membership cards to more than 100 local firms that provide discounts to the members. Debra Lee, the company’s director of marketing, explains that when Joe Cirulli,owner and president, was brainstorming ways to help customers cut the cost of their gym memberships back in the 1970s, he landed on creating business partnerships. “His idea,” Lee told Club Business International, “was to identify local businesses that [club members] used on a regular basis, and to offer discounts that would help offset the cost of membership.” In return, GHFC subtly advertises partner businesses to club members.

Miramont Lifestyle Fitness, in Fort Collins, Colorado, is another club with a list of partner vendors. Partners provide discounts to Miramont’s members, along with special discounts that occur quarterly, to coincide with the club’s member appreciation days. In return, Miramont provides club passes for partners’ employees and advertises their businesses via newsletters, TV , andQR codes.

When do you let members know about the partnership opportunities? The answer, when they’re trying to decide whether or not to sign up. That’s when the added value that these programs bring to your facility will kick in—prospective members will realize they’re getting so much more than just a gym membership. As for existing members, they’ll never want to leave.

Create such a program by first seeking out local businesses likely to serve a clientele similar to yours: health food shops, hair salons, spas, sporting goods stores. Make sure your top sales person is the one approaching potential partners. You want someone who conveys a real sense of being invested in the program and in your facility, someone who can really make the value of the program clear. Finally, hammer out the details. This includes, what exactly will the partnership consist of, how will you benefit each other, give the program a name and start advertising it widely on social media, via email blasts, and in-house. Just make sure you’re ready to launch it right away, because your members will jump at the chance to sign up.

Supporting Your Female Clients

Supporting Your Female Clients

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You’ve probably heard the saying before: “Women hold up half the sky.” But, in fact, they may hold up most of your fitness facility. Research suggests that women drive 70 to 80 percent of consumer spending worldwide. Moreover, women, much more than men, engage in word-of-mouth publicity—they talk about their experiences with businesses, products, and service-providers, and, in their social circles. They hold a great deal of influence over the way others choose to spend money. Given that women also purchase fitness-related products and services more often than men do, what does all this mean for your health club?

It means it’s time to design ad campaigns better geared toward them. Here are a few tips for doing so.
First, put away the pink paint, lacy towels, and flower arrangements. The way to show women that other women are comfortable using your gym is not to advertise their presence through pretty embellishments but to highlight the fact of their presence. Using posters, brochures, and social media postings that show women looking serious about their workouts and happy to be in your facility will suggest that you cater to their needs. Supporting breast cancer awareness and making sure members and potential members know you do shows that women’s issues are important to you. Offering—and heavily advertising—childcare programs demonstrates that your club understands the logistics many women must juggle.

Loading your marketing materials with images of women is not enough, however. You must also create real programming for women. Do you offer women-only high-intensity interval training classes, extra women-only swim times, or self-defense classes for women? Do you offer co-ed basketball leagues or squash tournaments? Make your programming for women solid, and then talk it up as much as possible. Highlight your offerings on social media. Send emails. Offer prospective clients chances to take part for free, and invite current members to bring a friend at no charge.

On that note, make sure you’re advertising in establishments and publications that cater to women. Is there a clothing boutique or nail salon near the gym? Ask if you can hang flyers announcing a new women-only cycling class. Partner with local businesswomen’s associations and request that they include mention of your facility in their next newsletter. If you have branches nationally, consider buying ad space in magazines like Self, Women’s World, and Women’s Health.

Finally, engage the advice of the experts. Ask the women in your club what kinds of services do they want, then do your best to provide those services, and let everyone know that you’re doing so. Don’t forget to go to the official experts, too. Some marketing consultants focus exclusively on strategies for marketing to women; they can point out weaknesses in your existing campaign and show you how to polish it up for the demographic. Plenty of books and articles on the subject exist too. I’m not suggesting, by the way, that you forget all about the men—but chances are that if the women are happy, the men will be too.

Youth Obesity and You

Youth Obesity and You

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Earlier this year, reassuring news about childhood obesity emerged: For 2- to 5-year-olds, rates have plummeted 43 percent in the past decade. The data comes from a major federal health survey and is the first indication that America may be turning the corner on the childhood obesity epidemic. Given evidence that children who are overweight or obese at 3- to 5-years old are five times as likely to be overweight or obese as adults, this is very hopeful news.
But we’re not in the clear yet. It’s still the case, according to the Centers for Disease Control and Prevention (CDC), that 20.5 percent of 12- to 19-year-olds—or 1 out of every 5 kids—are considered obese. Moreover, the CDC reports, only 12 percent of kids ages 12 to 15 are getting the amount of moderate to vigorous physical activity recommended by federal guidelines: 60 minutes each day. The consequences of childhood obesity, or simply of too little activity in childhood, can be disastrous later on: cardiovascular disease, diabetes, bone and joint problems, sleep apnea, poor self-esteem, stroke, cancer, osteoarthritis—the list goes on and on.
Happily, health facilities, and in particular sports facilities that train youth, can make a big difference. First, help spread the word: Send newsletters, post on social media, hang up flyers in your facility, put up a billboard-sized sign in your window—however you do it, get the word out there that there is a problem. Use the numbers the CDC provides (they’re sadly impressive—for example: In 2010, more than one-third of American children and adolescents were overweight or obese). Also mention the good news: The fact that obesity rates for young children have dropped can be offered as a source of hope, and as motivation to continue making improvements.
Also, explicitly describe how your facility helps combat the dire figures. List the classes you offer that keep kids moving for at least 60 minutes; highlight any special deals parents can take advantage of. Invite new students in for free trial classes. Post videos showing kids having fun at your facility. If you’re a health club or fitness center that does not cater to kids, get the word out there anyway—and then explain why it’s crucial for parents, teachers, and other adult role models to stay in shape if they want future generations to stay in shape.
You can also consider doing what AussieFIT, a health club with two venues in Ohio, has done. In response to the CDC’s 2012 report, AussieFIT’s founder, Geoff Dyer, created a fitness initiative for local teens, offering free summer memberships to kids between the ages of 12 and 17. If such a program is impractical for your facility, perhaps there’s other programming—even if only educational workshops—you can offer.
If you help share the information that’s out there, show your members and clients (and potential members and clients) that you care, offer ways to make meaningful changes, and provide a free class or lecture to get folks started, you’ll be well on your way to both making a difference and boosting business.

Bringing Sales to the Next Level

Bringing Sales to the Next Level

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I have a friend who works in the sales department of an education publishing company. Recently, she won an award for having the highest monthly sales for six months running. She and her three colleagues all went through the same training, but she consistently outsells them by significant amounts (and she didn’t even have sales experience when she was hired). She told me that one of her colleagues asked her, “What is it about you? How do you do it?” My friend says she has no idea, but I do: It’s just who she is. She’s friendly to everyone and always upbeat. She really listens to people. She’s a great problem-solver. She never says no to anything. (Yes, I realize how lucky I am to have her as a friend.)

Wouldn’t it be great if she were working for your facility? Chances are, you already have some high-quality salespeople on staff. But how can you help them be even better? How can you take your sales staff from good to great?

1) Start with professional training for your sales leaders. This might seem like a no-brainer, but if you’re hiring experienced people and you’re confident about their ability to cinch a sale, the need for training could be overlooked. In fact, there’s a reason teachers, doctors, lawyers, and others have to fulfill a certain number of professional development hours each year. We all get rusty; especially in sales, when someone is making the same pitch over and over again, it’s easy to lose some of the vitality and charisma — that stuff my friend has—that is crucial to a successful transaction. Plus, the better trained your leaders are, the better trained your whole sales team will be: Solid skills and best practices trickle down. Ideally, you want to let your sales leaders choose their own training programs, ones that suit their personalities and styles.

2) Look for passion and interpersonal skills more than sales experience. Experience comes with time, but passion about fitness? An ease with people, a willingness to see each individual as unique and to truly listen to them, and the finesse required to help customers get their needs met? Those things are hard to fake.

3) If your sales numbers aren’t high enough and training isn’t producing the results you desire, you might have to ask yourself difficult questions. Do you have the right people on staff? Might you have to let a weaker employee go, or find a position that better suits his or her strengths? Do what you can to help naturally good salespeople get better, but know when it’s time to shake up the team.

4) Finally, focus on relationship-building. You want to think about this on a couple levels. First, what is your relationship to your sales team, both the leaders and the people who work under them? Do you have a personal connection to them? Do they know what your goals are and why those goals are important to you? Do they trust you? Second, what is your sales team’s relationship to prospects? Do they make an effort to connect personally? Do they listen to their needs and do whatever they can to fulfill them?

Keep in mind one more thing: Your facility and your staff are going to reflect you. As a manager or owner, you set the tone. If you (like my friend) are open and upbeat yourself, if you really listen to your employees and you tackle problems in creative ways, you’re likely to find that your sales staff (and, for that matter, other employees) do too.

Establishing a YouTube Presence

Establishing a YouTube Presence

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YouTube is the second most used search engine in the world. The first is Google. When you consider the facts that (1) Google owns YouTube, (2) Google’s search engine algorithm weighs heavily the presence of videos on a website (in plain English: if you’ve got videos, your site will appear higher up in Google’s search results), and (3) videos are much more likely to go viral than text-only online content, the conclusion you should draw is obvious: Your facility can benefit from having a presence on YouTube.

But where to begin? Or, if you already have a selection of videos on YouTube, how to optimize? Don’t worry. There are some simple steps you can take to establish yourself in the YouTube universe.

First, if you haven’t already, create a YouTube channel for your facility. This takes seconds to do and allows you to build up a mass of users who subscribe to your account; it also lets you send emails to subscribers. Be sure to upload the videos you create to your channel.

Then consider the production value that’s right for you. Your videos do not have to be perfectly polished works of art; in fact, anything too polished could be off-putting. You want to keep them authentic, comfortable, and welcoming. You also want them to be cost-efficient. This means investing just enough resources to get your point across; you might be able to make a perfectly fine video with just a smartphone attached to a tripod accessory (just make sure you’re paying close attention to sound quality; if you invest in any sort of high-tech equipment, let it be a great microphone).

That said, keep in mind that viewers won’t stick around for long if a video is too low in quality. And you want them to stick around, because the whole point is to give them a direction to take. By the end of your video, you should tell viewers to contact you, stop by, or check out your social media channels. Including a call to action — and making the video compelling enough so that viewers stay long enough to get the call to action — is crucial.

As far as other content goes, the sky — and your imagination — is the limit. Videos featuring quick, helpful routines created by your trainers are an obvious choice, and are sure to be a big hit. But don’t overlook other possibilities: videos of new members, perhaps explaining why they chose to join your facility; videos of staff discussing their favorite parts of their jobs; videos of events you’ve hosted or sponsored, especially if they’re events that show your dedication to your surrounding community. Also, videos of CEOs, managers, or owners offering personal, sincere stories about how they’ve overcome hardship or what motivates them or why they do what they do can be extremely compelling. Don’t forget that humor always attracts attention. As do children!

Other things to keep in mind: You want to be sure to help Google — and viewers — connect your YouTube video with your other online content. That means, in the description of your video, include a link to your website. The flip side of that is connecting your clientele (and potential clientele) with your videos: Be sure to tweet the videos, share them on Facebook and Google+, promote them on Instagram — make them an integrated part of your social media strategy.

As part of that strategy, you should also take time to invest in the YouTube community. Become an integral part of that community by commenting on other videos within your fields of interest. Add links on your website to videos you find interesting. If other YouTube users perceive your facility as a supportive, community-minded entity, they’ll support you, and then the real magic of YouTube will kick in, with word about your facility spreading at lightning speed.

Of course, as with all of your marketing efforts, you’ll want to maintain brand recognition. Include your logo, use fonts and colors associated with your brand, establish a consistent voice and personality, and ensure that the tone conveyed in the video matches the tone you have established elsewhere. The pay-off — a higher profile on Google and a reputation as a video provider — will be huge!

Free Classes

Free Classes

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If you’re a sports facility with tennis courts, you’ll want to pay attention to this. And if you’re any other kind of sports facility, you’ll also want to pay attention. Actually, everyone listen up — this is an idea that health clubs and fitness centers can capitalize on too.
In May, as part of a promotional effort started jointly by the Tennis Industry Association, the Professional Tennis Registry, and the United States Professional Tennis Association’s Tennis Across America program, sports facilities and certified teaching pros around the country will take part in Try Tennis — a program to offer free tennis lessons. Any facility with tennis courts can sign up here to participate; tennis-playing aspirants can find participating facilities on the same website. The possible result for you? Free advertising and perhaps new long-term members.
The sponsoring associations based their decision to launch Try Tennis on industry research showing that 65 percent of players who begin tennis in an introductory program continue with the sport. Offering free classes or lessons is a way of getting potential players hooked.
You can see why I wanted you all to listen up — this is a widely adaptable idea. If you’re a facility with a focus on baseball, basketball, volleyball, lacrosse, hockey — any sport — you can work on getting a Try [Your Sport] promotion going industry wide. If you’re a gym, you can think about a Try a Trainer month, or a Try Zumba (or other workout class) month. Pushing a promotion on a huge scale, like the tennis initiative, might feel beyond your scope; if that’s the case, try it with a few other facilities in your network or your region, or just launch a similar program in your facility alone. However you’re able to manage it, a full month of free lessons is likely to draw potential new members, a good number of whom will stay on after the promotion ends.
The idea can be applied in all types of facilities and can be carried out in a number of ways. You could do as the tennis folks are doing and make it a month-long promotion. If you’re a facility with fewer resources, make it a week’s event, or even just a single day’s. Of course, however you end up designing it, you’ll want to spread the word widely. If you’re doing it in conjunction with other facilities, consider setting up a website like the Try Tennis one. If you’re going solo, give it a big headline on your own website’s landing page, and shout about it on your social media channels. Ask your current members to let others know; ask them to bring their friends.
Equally important: Keep track of the numbers. Make sure you count the people who take part (and get their names and contact info for follow-up). Then count the number of people who sign up for long-term instruction or general membership. You’ll want to know whether the effort pays off for you. In your niche, is it also the case that 65 percent who begin playing continue on? Maybe not, but either way, you want to have the data available. Then, if it works, do it every year!

Use Your Club Size To Your Advantage

Use Your Club Size To Your Advantage

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Over on the IHRSA blog, there’s an interesting post about how small gyms in rural towns tackle the unique challenges they face. It’s true that for any health club or sports facility with a small pool of members and clients to draw from, there are difficulties that clubs in more populous places don’t experience. You might compete with larger clubs nearby, vying hard for attention against brand-name franchises. Or you might struggle to fill up your classes or operate programs or leagues that are tricky to manage without a certain bulk enrollment.

The best strategy? Use your club size to your advantage. Sisters Athletic Club, in Sisters, Oregon, makes a point of creating a homelike atmosphere in its facility. First of all, the gym provides no membership cards. Instead, even though the club boasts 1,600 members, employees are required to know every member and greet them by name when they enter. Here’s where small-town advantages come into play: The town has only 2,000 residents. Chances are, the member entering is your neighbor anyway. Also, the club strives to create an anti-gym feel. Outside, the 19,000-square-foot facility looks like a lodge. Inside, a rock formation fills the lobby, classical music infuses the air, and an art gallery spreads out near the front desk. You can’t see the cardio court from the entrance, and you don’t smell anything that even vaguely suggests you’re in a gym. The hominess is complemented by fastidiousness; everything is spotless.

Playing up the sense that the facility is an extension of their members’ homes is crucial for Sisters Athletic, in part because the club’s biggest competitor is nature. There’s so much skiing, biking, and hiking nearby that the facility has to give members the sense that they’re getting something they can’t possibly get outdoors. It’s precisely its small, comfortable feel that allows it to do so.

The situation for B-Fit 24/7 Fitness in Adrian, Michigan, is different: The local population consists of 24,000 and there are big-name competitors not too far away. So, B-Fit has a bigger pool to draw from than Sisters Athletic Club, but there are more options for the folks who make up that pool. B-Fit has to really stand apart from the crowd in order to create a loyal clientele and attract new members.

Their solution? The club has made itself the only one in the area that’s open 24 hours, and it pitches itself as the “ungym” — unlike the traditional gym model, B-Fit does not require members to sign a contract, and it refunds members who don’t reach their goals. Also, the club works hard to forge relationship with the 80 percent of the population that isn’t naturally exercise-oriented.

For sports facilities in similar positions — either with only a tiny pool to draw from or with big-fish competitors nearby and a relatively small pool of potential clients — smart marketing, along with lots of event hosting, might be the key. Looking to fill up your baseball league? Try putting up flyers in towns one to two hours away; parents will go surprisingly far to keep their kids interested in an activity, and adult players who are committed enough to join a league probably won’t mind the travel. As far as events go, don’t limit yourself to birthday parties. Put the idea in the minds of potential customers that you are there for all occasions, from celebrations for specific events and holidays to celebrations for no reason at all.

The overriding lesson is this: What you think are weaknesses might be turned to advantages. Exaggerate the very qualities that seem limiting — your small size, the restricted pool you’re in — and figure out what about those things might appeal to those around you.

Winter in Summer

Winter in Summer

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Since we seem to be in the middle of an endless winter, let’s contemplate the experience of winter in summer — or, more precisely, how rinks and hockey centers can manage most efficiently in the off-season.
I have a friend who loves to go ice-skating in the summer; rinks are empty, she tells me. But I don’t get it: Why are they empty? Why doesn’t everyone head straight for a field of ice when it’s 95 degrees outside? It’s largely and very simply a matter of public perception, I think: We associate skating and hockey-playing with cold weather, so we don’t think of doing it when summer rolls around. If you operate a rink or hockey center that’s open year-round, however, there are a few things you can do to shift public perception.
It’s all about managing the message. If you offer a summer camp program, get the word out to families before the major push for summer-camp registration starts. These days, parents start signing their kids up for summer activities the day after New Year’s. Luckily for you, that’s the ideal time for a rink to spread the word. At the beginning of December, when you’re in the thick of league games, regular training, clinics, and rink rentals — and before other types of summer programs have easy access to the audience you’re serving — start an advertising campaign for your summer camp program. Put up posters that play on the winter-in-summer contrast, and get creative with them. Images of kids in bathing suits running around in mounds of snow will grab your audience’s attention. Your goal is to let families know that the hockey and skating they’re enjoying so much right now are available to them all year long (and are even more enjoyable when the temperature is soaring!).
Also, if your rink is the kind that converts to non-ice sports in the warmer weather — roller-skating, soccer, field hockey — be sure your customer base knows this. Again, because the tendency will be to associate your facility with winter sports only, customers might think of other venues before they think of yours. From the first moment a hockey player or ice-skater walks through your door, be sure it’s obvious that your activity offerings go far beyond the ice-based. Prominently display pictures of people enjoying other sports in your facility; directly advertise your other offerings. Train your staff members to mention those other offerings at the moment when registration for a winter sport happens.
Finally, make good use of social media. Facebook, Twitter, and especially Instagram and Pinterest are all image-centric: Reveal your full breadth of offerings through vivid images that you post frequently. Avoid the natural inclination to show off only your ice-skaters and hockey-players when the holiday season in upon us, and businesses everywhere are plugging images of happy, winter scenes. That’s the perfect time, in fact, for you to capitalize on the interesting contrast you can offer that other places can’t: winter in summer!

Making Sound Decisions

Making Sound Decisions

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IHRSA’s 2014 33rd Annual International Convention and Trade Show offered up so much food for thought that you’re probably feeling stuffed right about now. But it’s worth really digesting what author Dan Heath had to say in a general session discussion during the event. His talk, “Decisive: How to Make Better Choices in Life and Work” took a close look at the foundation upon which all business are built: decisions. Good decisions can make you; bad ones can break you. How can you be sure you’re making sound decisions?
Heath identified four elements — or, as he calls them, “villains” — of bad decisions: (1) narrow framing, (2) confirmation bias, (3) short-term emotion, and (4) over-confidence. He also offered a strategy for countering each of these villains; he calls it the WRAP strategy.
If you’re framing out an issue too narrowly, you have blinders on; you can’t see the full picture, so you can’t make a sound decision. To counter this villain, use the “W” in “WRAP”: Widen your options. Try to see more than just the two possibilities of making the decision or not making it. If you’re working with a confirmation bias, you’re not gathering enough information before making your decision — you’re seeking reassurance about your preconceived notions rather than the truth about the issue. To counter this one, use the “R”: Reality-test your options. Find a real-world way of testing your options before you make a decision. If you’re relying on short-term emotion, you’re not taking time to think things through. The remedy? “A”: Attain distance before you decide. If you feel emotional about a decision you have to make, give yourself time, or take a step back. You can act more rationally with distance. Finally, there’s the problem of over-confidence. If you’re too confident, you think you know more about what will happen in the future than you really can know. You counter this “villain” with the “P” in “WRAP”: Prepare to be wrong. To make such preparations, you set up what Heath calls a “decision trip-wire,” something that makes you, at some future point, go back, assess the decision you made, and alter or undo it if necessary.
As a gym, health club, fitness center, or sports facility, your business relies on dozens or scores (or more!) of small decisions each day. Do you schedule a cycle class in the morning or the evening, or both? Do you hire a trainer who specializes in HIIT workouts or more of a generalist? Do you purchase Vibration Training machines? White towels or beige ones? And are you going to fire that employee who is slacking off every time you look at him? There are these and so many more, and it can be hard to know what’s right. Having a rubric that helps you know when you might be making a bad decision — and what you can do to turn it into a good one — can be immensely empowering. Heath says his scheme isn’t right for all kinds of decisions, and it might not be right for all businesses or all managers, but thinking about it can help you come up with your own plan. Then you’ll be able to make decisions with confidence (but only just the right amount of it!).

Brand Identity

Brand Identity

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We all know how confusing a mixed message can be. Somebody tells you one thing and then does another, and you’re left wondering what exactly happened. Did you misunderstand something? Have you misinterpreted? Most of all, can you still trust the person in question?
While it can be bewildering when it happens between individuals, it can be downright damaging when it happens between an individual and a business, especially when the business thrives on retaining members. So, it might be time to review the messages you’re sending your clientele and make sure you’re not putting conflicting signals out there. To that end, a few pieces of advice:
1) Consider your free offers carefully. Some gyms have been known to offer pizza days, bagel days, even doughnut or candy days. While such food giveaways might make members happy, they can undermine your primary messaging. You want your members to believe that you care about their health — sure, a slice of pizza or a bagel once a month never hurt anyone, but let the strip mall down the street supply those. If you do it, how believable are you going to sound when you tell your members they need to exercise and eat properly to lose weight? And if you don’t sound believable and they don’t lose the weight, are they going to renew their membership when the time comes?
Of course, you could give away candy or bagels—even bagels slathered in cream cheese or butter—if you hand out with them, say, a chart that shows how many push-ups a person would need to do to burn off those calories, or how many miles they’d need to run on the treadmill. Again, it’s about consistent messaging.
2) Check how inclusive you’re being. Unless your facility is an elite training center or something similar, chances are you don’t want to turn away any potential clients. Are your flyers, advertisements, social media postings, and other promotional materials inclusive, with people of all colors, genders, sizes, cultures, and ethnic backgrounds represented? Will an overweight person or a Spanish-speaker or a transgender individual feel alienated? Try to consider your messaging from as many different points of view as possible, asking yourself whether you might be unintentionally shutting anyone out.
3) Pay attention to your grammar. I know this one makes me sound like your ninth-grade English teacher, but it’s important. In this day and age, when so much of a company’s identity depends on the words it strings together on Facebook, Twitter, and Instagram, in emails, and on websites, proper grammar—along with careful spelling and punctuation—is crucial. This is especially the case if your messaging is about achieving excellence, pushing yourself, going over and above, and the like. If you want to keep your credibility, you have to show your own willingness to achieve excellence, to push yourself. Even if your clientele cares more about a good workout than a well-crafted sentence, on some level evidence of carelessness will have an effect.
In the end, it’s about having a solid brand identity and continually working to strengthen that identity. Tweaking small details and taking the time to reflect on the messages you’re conveying can make a big difference.

The Benefit Is Clear

The Benefit Is Clear

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With one of the fitness industry’s central players — IHRSA — priming for its annual convention and trade show in a couple weeks, it’s worth taking a moment to consider the general benefits of attending such events. For companies selling machinery, equipment, gear, software, and other products, the benefit is clear: Easy access to many potential customers at one time.

What about for health club or sports facility owners and managers? What’s in it for you? Is it worth the investment of time and participation fees?

In a word, yes. Attending a convention and/or trade show is beneficial to facility owners first and foremost because of the opportunity to connect with others in the industry. Sure, they may be competitors, but the old saying holds true: Keep your friends close and your enemies closer. Your competitors, other clubs in your industry, are the ones from whom you have something to learn. Happily, participants who choose to attend events like conventions generally do so with an open attitude: They’re there to share. Through casual conversation, over meals and beverages, by chance meetings and introductions, ideas are transferred and transformed. Want to know how the gym down the street handles retention issues? Want to understand why that other baseball center is so successful at attracting new customers? Here’s your chance to find out.

Also, those guys out on the floor trying to sell you stuff? They’re not just looking to fill their pockets. Most of them attend with ideals of relationship-building in mind. They really want the opportunity to meet you, get to know you, understand your needs and desires as a customer. From their point of view, the better they know you the better they can serve you — and the better they can serve you, the better off you are. And it’s a lot easier for a salesperson to cut a deal for someone with whom he or she has a personal connection than for a stranger.

Finally, there’s the whole pay-it-forward idea. As a business owner or manager, and specifically as the business owner or manager of a fitness or sports facility, you’re part of a community. Even if it’s easy to forget for most of the year, conventions and trade shows can serve to remind you that the difficult work you do is the same as the difficult work others do. And just as you can gain ideas and tips from other facility folk you meet at such events, other facility folk can gain ideas and tips from you. You might even seek to take part in a panel or give a talk — because business, as you no doubt know, is as much about giving as it is about receiving. There is no better opportunity for giving than to share what you know, what your best practices are, and how you meet day-to-day demands than at a large gathering where so many industry-mates are all at once. You might not see immediate returns, but eventually your paying it forward will pay off. In tangible and intangible ways, you’ll feel the benefits of having been part of it all.

Information Is Power

Information Is Power

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All right, a show of hands please: How many of you have done your reports? Yes, that’s right: reports. When you hear the R-word do you break out into hives? Do memories of tenth-grade English class flood your mind and render you a sobbing mess? Do you start sweating, thinking about those all-nighters you pulled back when you would sit down around 8 p.m. to get started on a twenty-pager due the next day? Well, relax. That’s not the kind of report I’m talking about — although, like that sort, this kind also can mean the difference between success and failure.

I’m talking about reports you can use to measure and improve every aspect of your health center, fitness club, gym, or sports facility. Financial reports, booking reports, availability, payroll, membership, point of sale, inventory, marketing, participation, attendance, and system usage reports — all of these can give you vital information about how your business is doing on a monthly, weekly, or even daily basis. But only if you actually run them. And only if you know what to do with them after you’ve run them.

For this industry, having data available at your fingertips is vital. All day long, you serve members who want the best workout experience possible; coming to your facility might well be the highlight of their day. If you don’t know how packed your classes are, what marketing efforts have been effective in the past, what the daily attendance patterns at your facility are, and the like, then you don’t know how to provide your members with the tip-top service they’re seeking.

It’s not enough, however, just to run reports and have them available. You have to make sure your employees are trained in reading and analyzing the reports you run. Can your membership guru study the membership report and understand when and why new enrollments dip? Can your payroll director take a look at a report and determine whether there are payroll expenses you’re incurring unnecessarily? If you’re regularly producing reports (and if you are, good for you!), sit down with the employees responsible for studying them, and make sure they’re on the same page as you when it comes to understanding them.

Finally, know how to take action based on your and your employees’ analyses. If a booking report tells you your 12 p.m. Monday spin class is constantly over-enrolled, consider running a second spin class at the same time. If your inventory report shows that the women’s locker room runs out of towels every day at 5 p.m., you know you’ve got to get more towels in there, or make changes to your laundry schedule. Whatever the issue, when you’ve taken the time to gather and examine data that tells you how your club is doing, take action. Let the reports guide you in your decisions about which actions to take. Information is power, but until you make changes based on the information, it’s only potential power.

Creating Infographics

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This season, to startlingly effective results, the San Francisco 49ers have been flooding fans with infographics. The great thing about infographics, visual representations of data or knowledge, is their quick, clear presentation of complex information. And the great thing about infographics designed by someone who knows what they’re doing is their quick, clear, and beautiful presentation.

Take, for example, the one the 49ers posted a couple weeks ago, just before their last game at Candlestick Park, where they played for 42 years (which I know from glancing at the infographic). It’s truly a work of art, and in addition to its stellar design, it gives fans all the detailed information they need to feed their nostalgia till long after the team moves to their new stadium later this year. But what I really like about this is that it’s a great model for any sports or fitness facility, whether you’re a stadium, an ice rink, a health club, a baseball center, or any other venue in the industry.

Any facility could design and distribute something similar to bolster support from clients, members, fans, or just the surrounding community. Make a timeline of your history, starting with when you first opened or when plans for your facility first began. Pick out the moments you want to highlight, and then make a list of interesting facts. You can mix up both number facts and fun-to-know facts: for example, the number of trainers you have, the number of young athletes you serve who have gone into professional sports, the number of Olympic medalists who have visited your facility, or: tidbits about celebrities who have visited, a description of the most outrageous kind of class you ever offered, and anecdote about a funny or moving incident that occurred. You can also include, as the 49ers did, interesting quotes about your facility from the people who work there. You can add a thank-you message, if your goal is to show appreciation for your members. What you choose to include is limited only by your imagination and your designer’s talents.

After you’ve got an infographic you’re happy with, send it out into social media-land. This is a place where infographics thrive, because they attract attention, so people like to share them; they provide a whole load of information at a glance, so there’s a quick payoff to looking at them; and they efficiently demonstrate to others the loyalties and interests of the individual posting them. Depending on the occasion — if it’s an important anniversary, for example, or if you’re sponsoring a big fundraiser — you can even turn them into posters to hand out. (Sometimes, they really do look good enough to hang on the wall.)

If you get positive feedback, consider creating infographics regularly. The 49ers did one every few days this season and got tons of comments and shares in response. Even if you do it only once a month, you’ll have found a great way to spread information about your facility, hold people’s attention, and dole out some eye candy.

Wearable Tech

Be Indispensable To Wearable Technology Users

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This fall, my gym buddy acquired wearable technology. You know the drill: a sleek-looking wristband; an endless stream of personal fitness data collected, analyzed, advertised on social media; a self-regulated, continuously fine-tuned fitness plan based on the constant feedback. All well and good, but suddenly I found myself going to the gym on my own a lot more. With a sort of built-in trainer and a shift in fitness goals (now, instead of running for thirty minutes on the treadmill, she aimed to take 10,000 steps per day) my friend seemed not to need the gym so much any more — at first.

Wearable technology trends certainly threaten to change both the fitness and sports industries. With the ability to stay minutely informed about their progress toward fitness and competitive goals, exercisers and athletes acquire a level of self-sufficiency they haven’t had before, along with the realization that fitness and practice are everywhere, not just in the gym, not just at the training center.

But rather than fear these trends, our industries must embrace them. They’re inevitable, so there’s no reason not to. And once we accept and fully understand them, we can start thinking creatively about how to turn them into an advantage. The questions become not “How can we compete with wearable technology?” but “How can we incorporate wearable technology?” “How can we help our members or our athletes understand the data their devices are giving them?” “How can we be indispensable to wearable technology users?”
As I mentioned, my friend’s attendance at the gym waned only at first. After a month and a half or so, I began to see her back in her old places: on the treadmill, in the free weight area, in spin class. She was still wearing her bracelet.

“What happened?” I asked. “Did it stop working?”

“No,” she said. “I just missed everyone.”

For me, that reply seemed to answer many of those questions above. Even if you have a social media cohort that witnesses and observes your progress as you work out, the one thing fitness devices can’t give you is a community. Exercisers want other exercisers to work out with, plain and simple. Seeing others push themselves in the gym helps us push ourselves; commiserating with the person on the treadmill next to yours eases the pain; asking a trainer about the proper form for push-up rotations leads directly to improved performance and better results. As facilities that serve the fitness and sports industries, we have to jump at the chance to provide members and clients with a community, to make them feel nurtured, needed, and connected. Then they could wear entire suits of technology, and they’ll still show up at our doorsteps.

Solution

Become the Solution

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You struggle with retaining members and signing up new clients. How could you not? With the proliferation of low-cost health clubs, wearable technology, home video exercise plans, and YouTube workout videos that go viral within hours, traditional fitness facilities face enormous challenges these days — and experts tell us we’re only at the beginning of what will be a sea change in the way the fitness industry operates. In this blog space there’s been a lot of talk about facing the challenges by building communities; investing in trainers, staff, and other human resources; and incorporating technology. Here’s another approach to consider: becoming the solution.

In a recent article for FitBusiness Insider, Pat Rigsby, fitness industry consultant and co-owner of both the International Youth Conditioning Association and Athletic Revolution, says that if you can pinpoint the group you want your facility to serve and then “become the solution” for that group — that is, be the place that group automatically turns to to fulfill its needs — then you’ll establish a strong business that can withstand today’s challenges.

When you become passionate about helping a specific group, Rigsby says, you simplify your business. As he puts it: “You know what you have to focus on. What to study. Who to market to. What your identity is.” He provides several examples: “In Boston, baseball players seek out Eric Cressey’s gym. In Edison, NJ, wrestlers flock to Zack Even-Esh’s Underground Gym. If you’re in Santa Clarita and you want to lose fat, you go to the Cosgrove gym.” In other words, if you establish yourself as the go-to place for a particular group in a particular area with a particular interest or problem, you’ll find you don’t really have to compete with new technologies or other fitness facilities. You’ll simply be the place where people go.

What if your facility is already established as a more general gym, one that has pitched itself as a solution for everyone? That can work in your favor. Keep your generalist side, and keep inviting in members who simply want a good workout. But in addition choose one group to focus on, hone in on their needs, and begin investing in the resources needed to fulfill those needs. Be the go-to place for that group while also providing others with their daily exercise fix.

careers

Tried-and-True Advertising

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Over at the website of the International Health, Racquet, and Sports Club Association (IHRSA), there’s an interesting post about advertising. It features three very different clubs and the three very different forms of advertising they use.

B-fit, a center for women in Turkey, identifies itself not as a fitness club but as a “women’s club.” It relies on word of mouth, creating activities, seminars, and services that give members something to talk about. Brooklyn Sports Club, in New York, uses event-based marketing, offering special events, such as indoor triathlons, self-defense classes, and Zumabathons, that are open to the public (for paid programs, members get discounts and others pay a slightly higher fee). Even if just one nonmember attends and joins, the cost of the event generally is covered, and the club comes out ahead. Re Creation Health Club in Australia relies on good, old-fashioned newspaper advertising. They make sure their ads are big and colorful, and they emphasize the ease of joining a health club these days.

I find it fascinating that not one of these clubs mentions Facebook or other social media. We hear so much about the importance of reaching out to all our audiences via electronic means. (In fact, on the IHRSA website, a post that appeared just a couple days after the advertising post says, “Technology in the fitness industry is here to stay. Not only should it be part of everyday life but, if you want your business to survive, it really needs to be incorporated into all areas.” The post goes to on to describe an important online survey the Fitness Industry Technology Council [Fit-C] is conducting for a technology trends report). But I wonder whether the technology-based methods of advertisement that are available today simply are not the best methods for the fitness industry. Judging by the very small sample of clubs featured in IHRSA’s post, it seems that more personalized, bricks-and-mortar–based methods are preferred.

It’s good to know and worth pondering. Maybe Facebook, Twitter, Tumblr, and all the other forms of social media out there are fantastic for building a brand identity and for adding a personal dimension to communications from facilities to their members and clients (and that personal dimension is crucial in an industry so reliant on building relationships with individuals who are managing their own health). But for getting your name out, and for selling memberships and programs, it might be best to stick with longstanding, old-fashioned, tried-and-true advertising (for now, at any rate).

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Marketing to Women

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“How are we going to make the women happy in this club?” That’s the question health clubs and similar facilities should be asking themselves says Bridget Brennan, author of the book Why She Buys; founder and CEO of Female Factor, a Chicago-based consulting firm that specializes in marketing to women; and keynote speaker at the 2013 Club Industry Conference and Exposition later this week. According to Brennan, women drive 70 to 80 percent of consumer spending worldwide. If they’re not spending the money themselves, she says, then they’re influencing or vetoing someone else’s decision to spend it. Either way, women tend to spread the word: “[They] are the drivers of word-of-mouth publicity,” Brennan explained to Club Industry.

If it’s true that women are the decision-makers when it comes to spending money, then might your club benefit from ad campaigns better geared toward them? On a more pragmatic note, how do you gear your marketing to women?
As Brennan puts it, “The message is not to paint your facility pink.” Nor do you have to buy lacy towels or fill the cardio court with flower arrangements. But you do want to let women know that you’re thinking about how to serve their needs. First of all, how many of your posters and brochures include pictures of women — women looking serious about their workouts and happy to be in your facility? If the answer is not many, then consider a redesign that highlights their presence.

Second, do you have programs geared toward women, and do you promote them? Maybe you offer women-only high-intensity interval training classes, extra women-only swim times, or self-defense classes for women. Or maybe you have co-ed programs eager for more female participants, like basketball leagues or squash tournaments. Whatever you offer that is specifically geared toward women, make sure people know about it. Talk about it on Facebook, Twitter, and Tumblr. Send emails. Offer prospective clients chances to take part for free, and invite current members to bring a friend at no charge.

Third, advertise in establishments and publications that cater to women. Is there a cute clothing boutique or nail salon near the gym? Ask if you can hang flyers announcing a new women-only cycling class. Partner with local businesswomen’s associations and request that they include mention of your facility in their next newsletter. If you have branches nationally, consider buying ad space in magazines like Self, Women’s World, and Women’s Health.

Finally, engage the advice of the experts. Ask the women in your club what kinds of services they want; do your best to provide those services, and let everyone know that you’re doing so. And go to the official experts, too. Marketing consultants like Brennan can point out weaknesses in your existing campaign and show you how to polish it up for women. Her book, Why She Buys, and others like it also can shed valuable light on the subject. Oh, and there’s no need to forget about the men in your world: “If you lead by thinking [about making women happy], then you’re going to make your male customers happy, too,” Brennan says.

Childhood Obesity Awareness Month

Childhood Obesity Awareness Month

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It’s back-to-school month — and Childhood Obesity Awareness month. Even if your fitness facility caters mostly (or exclusively) to adults, you can contribute to the effort to draw attention to childhood obesity and its devastating consequences.

Why should you want to? The long-term health of millions of citizens is at stake; as an institution devoted to fostering good health, your investment in the wellbeing of the population at large is crucial. Moreover, the more than one-third of children and adolescents who are overweight or obese in this country make up your future clientele. In ten or fifteen years, they will be coming to your facility to try to reverse decades’ worth of physical damage — or they won’t be coming at all, because they’ll be too ill even to take that step. Finally, showing your support for the community, in addition to being good for the community, is simply good business. Parents and others who care for children’s health and their own will be more likely to choose your facility over another if yours is the one that’s been vocal about fighting childhood obesity.

So what can you do? At the least, advertise your support for Childhood Obesity Awareness Month so your clients know that it’s important to you. Hang up flyers or posters, send e-mails, talk about it on Facebook and other social media sites. Consider inviting experts to your facility to discuss childhood obesity and what can be done to fight it.
If space, personnel resources, and other logistical conditions allow for it, invite kids in for a fun day of physical activity. Have a dance party or set up an obstacle course; incorporate lessons on healthy eating and the importance of exercise. Emphasize the philosophy of personal achievement over competition — kids, especially kids who might feel self-conscious about their weight or appearance, need to understand that they can become healthier by focusing on their own goals and accomplishments.

Consider whether your facility has the resources to serve children’s needs on a more long-term basis. Rather than just a day of physical activity, can you offer classes for kids in addition to adults? If you already offer them, can you step them up in some way in honor of Childhood Obesity Awareness month? And can you offer special family-focused classes for the month, so that kids and parents can have fun working toward their fitness goals together?
Whatever you do, contributing in some way to the effort to raise awareness ultimately will benefit your facility. Give it a shot, and see what you get in return.

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fitness incentives

Home Sweet Gym

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I have a confession to make. Sometimes, when I’m too lazy to head to the gym but I know I need to exercise, I pull out my mat, look online for a good workout podcast or video, and start trying to get my heart rate up in my living room. I know that, without proper equipment (all right, without any equipment), without an instructor or personal trainer, and without fellow sweaty bodies, I’m not getting quite the level of exercise I need. But often convenience trumps quality.I’m not alone in this. A friend of mine keeps a stationary bike in her office; another one has an entire weight room in his basement. The fact is that sometimes fitness centers are competing for customers not only with other fitness centers, but also with those customers’ personal spaces. What can be done to pull people — yes, people like me — away from the yoga blocks in their closet or the medicine balls in their bedroom and into the gym

Of course, a health club will never be able to offer the convenience of a living room. But the benefits any exercise facility can offer far outweigh what can be found in the average living room. The key, then, is to focus on those benefits — in business-speak, the core competencies. What can a gym do better than a lone exerciser in her office?

Whatever it is, focus on doing it absolutely as best as you can. Trust that just being better at those things will draw at least some people who might otherwise never get out the door.That said, maybe there is a way for a gym to compete with the convenience of home: offer discounts to people who live locally — within a few blocks or a mile or two of the facility, say. Whatever your location, you’re convenient for at least some people. Make it your business to make sure those people know it.In addition, as with most things, incentives help. My gym offers a good one: Work out 180 days between one birthday and the next, and you get a month’s free membership. The thought of that sometimes entices me from my living room. There are hundreds of possible variations on this: come in a certain number of times and we’ll send ten dollars to your favorite charity, give you a free drink from the cafe, invite you to bring a friend for a free workout, put your name up on a poster announcing the current month’s most dedicated gym-goers, etc.

It’s hard to get us homebodies out of our personal spaces, it’s true, but it’s not impossible. Make it worth our while.