Self Service Module:

EZFacility’s Self Service Module gives your customers online access to many important functions of our industry-leading scheduling, management and membership solutions. It also allows you to maximize the productivity of your hard-working staff by off-loading some of the basic but sometimes overwhelming billing and scheduling tasks directly to your Members. By allowing public registrations, you can convert website visitors into new customers. New and existing clients can access the self service portal, rent venues, schedule sessions with trainers, purchase new packages, pay bills, update contacts details, and more. Our Self Service module will help to dramatically reduce incoming phone calls to your facility, while significantly increasing the satisfaction level of your members.

The Self Service Module provides your members with the ability to:

• Update contact details, including name, address, telephone, email, etc
• Update billing information, such as credit card number, expiration date, etc
• Make payments on any existing invoice (i.e. packages, memberships, etc.)
• Schedule a variety of activities at their leisure, including:
• Personal training sessions
• Skills training sessions
• Group training sessions
• Various classes, programs & clinics
• Leagues & tournaments
• Cancel and reschedule appointments
• Book rentals (i.e. fields, courts, batting cages, etc.)
• Purchase training packages & sessions

EZFacility’s Self Service module also provides tight controls and restrictions for club owners and managers to ensure you can carefully manage the self-service access for your Members. These include the ability to:

• Restrict how early or late a member can book a session
• Restrict certain Self Service activities to “Members Only”
• Restrict Self Service scheduling if the client has outstanding balances

To learn more about EZFacility’s Self Service module, or to see a live demonstration, please Click here to request a FREE Trial of the system and you’ll be able to experience all of the exciting features and functionality that EZFacility can bring to your gym, health club or skills training center!